Each person participating in a session must complete the e-waiver in advance . Waiver completion will be verified.
You can book multiple people in a single time slot (see booking page). Arrive at least 5 minutes prior to your appointment. If you have more than 6 people you may need to book a group event. Call or email Smash Pit at 571 210 5030 or firstname.lastname@example.org.
Requests to reschedule or cancel an appointment must be received atleast 1 day in advance of your scheduled appointment date to be eligible for a refund or rescheduling. Contact Smash Pit via email at email@example.com atleast 1 day in advance of your appointment to reschedule your appointment or cancel your appointment and receive a refund. Include your first and last name, date of your appointment, phone number and if you would like to reschedule or cancel. We will reach out to you to get additional details.
Requests to reschedule or cancel appointments that are received less than 1 day in advance of the scheduled session will NOT be rescheduled. You will incur a fee equal to the price of 1 X the original booked session plus tax. If after the deduction of the fee you have a balance it will be refunded. You must contact us via email at firstname.lastname@example.org to receive any balance you may be due.
No-Shows/No-Contacts will not be rescheduled and will not receive a refund.
We understand that life happens and sometimes customers may be late. Our booking system is set up to allow enough time for check-in, donning safety equipment, the session, and a short cool down before our next session. Smash Pit allows a 5 minute grace period (after the start time of your booking) if you are more than 5 minutes late for your appointment will be automatically marked as a no-show. No-Shows are not eligible for refunds or rescheduling.
Smash Pit is working hard to ensure that all of our customers have a great experience and are served in a timely manner